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When you open the lobby and see terms like RTP, rollover or Asian handicap, this glossary gives you a clear, plain-language meaning for each one — no jargon, no assumed knowledge. We have organised the terms by category so you can move from game mechanics to payment language to account conditions without losing your place.
These are the six terms that come up most often when you are choosing a slot, sitting at a live table or reading a game description inside the lobby. Each answer below gives you the working meaning — what the term actually does to your session, not a textbook definition.
RTP stands for Return to Player. It is the percentage of total wagers a game is designed to pay back over a very large number of rounds.
House edge is the mathematical advantage the game holds over every bet placed. It is the complement of, the house edge is 4%.
Volatility describes how a slot distributes its prize rounds. High volatility means bigger prizes hit less frequently; low volatility means smaller prizes land more often. Your session balance can swing sharply in a high-volatility slot even with a solid RTP figure behind it.
A wager or turnover requirement is the total amount you must bet before a specific balance becomes withdrawable. If the figure is 10x and you have 500 BDT, you must place 5,000 BDT in qualifying bets. The current requirement for any active condition is shown in your account dashboard after login.
Jackpot is a game's top prize pool, typically hit on a rare combination of symbols or a triggered feature round. It is a mechanic built into the slot or table game — not a platform promise. The jackpot value resets or grows according to that title's specific rules, which the game screen displays.
A live dealer is a human host who runs a real table — baccarat, roulette or blackjack — streamed by video to your device. You place bets on screen while the dealer handles the physical cards or wheel. Studios like Pragmatic Play supply live dealer content available in the lobby.
Beyond game mechanics, the lobby uses betting and account terms that can feel unfamiliar the first time you see them. These six definitions cover the language you will encounter on the sportsbook side, in your wallet section and during account verification — all in one place so you are not hunting across separate help pages.
Asian handicap removes the draw outcome from a match by giving one side a virtual head start or deficit. It splits your bet across two half-point lines, which reduces the variance of a full-result bet. You see the handicap value displayed alongside the odds when you open a cricket market in the sportsbook.
Over/under is a bet on whether a combined statistic — total runs scored, total corners, total points — will finish above or below a line the market sets. You are not picking a winner; you are predicting the volume of the event. It is one of the straightforward bet types on cricket and football markets.
Rollover is another word for turnover requirement. It tells you how many times a specific balance must be wagered before it can be moved to your withdrawal queue. The exact rollover figure attached to any condition you activate is shown in your account dashboard after login — not assumed.
An e-wallet is a mobile-linked digital account that holds funds separately from a bank account. In Bangladesh, Nagad and bKash are the e-wallets connected to the deposit and withdrawal flow here. You select the wallet type, enter the registered number and follow the confirmation fields shown on the payment screen.
KYC stands for Know Your Customer. It is a standard account verification step where you submit identity documents so the platform can confirm your name, age and location match the account registration details. Completing KYC unlocks full withdrawal access. The document types and upload path are shown in your account settings.
A stake is the amount of money you place on a single bet or spin. Unit stake means treating one fixed amount as your standard bet size — for example, always betting 20 BDT per round — so you can track how your session balance moves relative to a consistent base rather than varying amounts.
Understanding a term in isolation is one thing; recognising it mid-session is another. When you load Slot SuperSpin from the CQ9 section of the lobby, the game screen shows a volatility badge and an RTP figure — now those labels mean something concrete.
When CQ9 or Habanero titles display an RTP figure in the game info panel, that number tells you the long-run return rate the studio has published for that title — not a session guarantee.
At a Pragmatic Play live baccarat table, the chip row at the bottom of the video stream is your stake selector. The amount you tap is your unit stake for that hand; it resets to your last choice each new round.
After activating any condition with a turnover requirement, the account dashboard shows a progress bar. It updates each time a qualifying bet settles — so you can see exactly how much rollover remains before funds are freely withdrawable.
In the sportsbook, a Bangladesh cricket match may show a -0. 5 / +0. 5 Asian handicap line beside the standard match odds. Choosing the minus side means your selection must win outright; there is no draw refund because the handicap removes it.
If a definition here does not match what you see on screen, or a game uses terminology not listed in this glossary, reach out through the channels below.
Open the chat widget from any lobby page to ask about a specific term as it appears on your screen. The agent can point you to the exact section of the account or game panel where the label lives.
Your account dashboard contains a help tab that links to term explanations specific to conditions currently active on your account — rollover progress, withdrawal status and wallet verification steps are all covered there.
For questions that need a written record — for example, a dispute about how a turnover figure was calculated — email support lets you send screenshots alongside your query and receive a detailed written reply.
Choosing between Slot SuperSpin and a Habanero crash title is not just a matter of preference — volatility, RTP exposure and stake sizing all affect how long your session lasts relative to your balance. A player who understands house edge does not expect every round to return the RTP figure; they use it to compare titles before loading one.
The glossary terms on this page fall into four practical families. Each one appears in a different part of the lobby, and knowing which screen to look at makes the term immediately useful rather than abstract.
RTP, volatility, house edge and stake size appear inside the game info panel — usually a small information icon on the slot or table screen. PlayStar and CQ9 titles display these where the studio has published them; not every title shows all figures.
Asian handicap, over/under and decimal odds appear in the sportsbook section when you open a cricket, football or kabaddi market. The line is shown next to the selection; clicking it adds it to your bet slip with the current odds locked in at that moment.
E-wallet, Bank Transfer, deposit and withdrawal all live in the payment section of your account. Nagad and bKash each have their own entry fields and confirmation steps. The transaction record — amount, status, timestamp — is visible in the wallet history tab after each completed action.
KYC, rollover, turnover and withdrawal status are shown in your account dashboard after login. KYC progress appears as a document checklist; rollover shows as a percentage bar. Neither figure updates in real time on the glossary page — always check your live dashboard for the current state.
These questions go one step further than the definitions above — they are about how a specific term connects to an action you take inside your account or inside the lobby. If you are reading this after already logging in, the answers here tell you exactly where to look.
Log in and open your account dashboard. The active conditions section shows a progress figure that updates each time a qualifying bet settles. It tells you the amount already wagered and how much remains before the balance moves to your available withdrawal total.
Yes. RTP is set by the game studio, not the platform. A Habanero slot and a CQ9 slot can have different RTP figures even if they look similar. The figure is shown in the game's own info panel where the studio has published it; we do not set or alter it.
After uploading documents through your account settings, the verification status label changes from pending to verified once the check is complete. You will also receive a notification through the contact method registered on your account. The timeline depends on the documents submitted.
Asian handicap lines appear in the sportsbook for markets where that bet type is available. Open the cricket section, select the BPL match and look for the handicap tab alongside the match odds. Availability depends on the match and the market coverage active at that time.
No — they are separate payment rails with separate entry fields and confirmation steps. Nagad is a mobile wallet; Bank Transfer uses your bank account details. Both are available in the deposit and withdrawal section of your account, and each shows its own transaction record in wallet history.
The amount won in a bonus round is added straight to your account wallet balance once the round settles. Whether that amount is immediately withdrawable depends on any turnover condition currently active on the account — check your dashboard for the current status of your wallet balance.